The book also offers a roadmap to building a mature knowledge enterprise, thereby enhancing our. Knowledge management, organizational learning, casebased research. However, kms is a term that does not have a consensus definition. Part of the leiden university management research series book series lumrs. Building a knowledge network case analysis, siemens sharenet. Networked knowledge implementing a system for sharing technical tips and expertise. Survivors perspectives of organizational downsizing on knowledge sharing in a downsized environment. The knowledge management case book provides a comprehensive account of how organisational knowledge assets can be managed effectively. The knowledge management case book clearly illustrates how knowledge sharing can begin either as a bottomup or as a top down activity. The case study explores management innovation at the corporate level at siemens ag for the tenyear period from 1998 to 2007. Knowledge management at siemens knowledge management.
The knowledge management case book provides a comprehensive account of how organisational knowledge assets can be. Describes the knowledge management initiatives at siemens spain, with particular emphasis on the creation of communities of practice. Yes, we know what the initials kms stand for and we have an understanding of what a. A knowledge management case study in developing, documenting, and. Building a knowledge network case solution,siemens sharenet. After a short preface to the case studys unit of analysis and setting, the five key. Knowledge management case book siemens best practises edited by thomas h. Sharenet tries to capture the knowledge and experience of ma. Part of the lecture notes in computer science book series lncs, volume 4333. Tom davenport and gilbert probst bring together instructive case studies from. Also examines how this approach fits with siemens global strategy and its commitment to knowledge sharing and continuous innovation. Earlier research has shown the interdependence of knowledge management. Also consider how this approach fits into the global strategy of siemens and its commitment to sharing knowledge and continuous innovation.
The case of siemens sharenet article pdf available in journal of knowledge management 93 june 2005 with 1,359 reads how we measure reads. His new book, strategic management in the knowledge. Siemens best practices by madanmohan rao thursday, october 03, 2002 knowledge management case book. Probst is the author of knowledge management case book. Sharenet attempts to capture the knowledge and experience of siemens many dispersed sales and marketing units around the globe, making it available to all. Siemens best practises by davenport, thomas h probst, gilbert j. Knowledge management case book siemens best practices. After a short preface to the case studys unit of analysis and setting, the five key project and evolution stages are described in detail. By reference to an indepth case study of siemens, a transnational, europeanbased.
Gilbert probst and others published knowledge management case book. Knowledge management case book request pdf researchgate. Tacit knowledge highly personal, means the knowledge is unrecorded and unarticulated and its hard to formalized and therefore difficult, if not sometimes impossible to. The balanced scorecard method 275 the house of quality method 277.
Personalized product innovation through digitalization to meet. This book provides a perspective on knowledge management at siemens an internationally recognised benchmark by presenting the reader with the best of the corporations practical applications and experiences. Knowledge management as an organizational innovation has been with us. Siemens plm software, a leader in media and telecommunications software, delivers digital solutions for cuttingedge technology supporting complex products in a rapidly changing market. This book provides a perspective on knowledge management at siemens an. Atafundamentallevel,knowledge managementinitiativesaimto eliminatenonvalueaddedwork. The case study describes the issues surrounding the expansion of the communitybased knowledge management. Siemens best practises, 2nd edition, 2002, published by. This case study looks at how the german electronics and engineering giant siemens introduced its pilot sharenet knowledgesharing system as part of efforts to evolve into a knowledgebased company. Tom davenport and gilbert probst bring together instructive case studies from different areas of this major transnational corporation that reflect the rich insights gained from years of experience in practising knowledge management. Isbn 9783895781810 9783895781810 hardcover, publicis, 2002 process innovation. With a workforce of more than 35,000, siemens it solutions and services generated around eur 4. Knowledge management practices at toyota motors the case.
Knowledge management systems and organizational change. Describes the development of sharenet, an innovative knowledge management system used by a division of siemens. Siemens information and communication networks division is a global provider of telecommunication solutions, active in more than 100 countries. Siemens has long been held as a good exemplar of corporate knowledge management. Icnicm sharenet massive changes in the business environment drive the need for knowledge networking. Change paradigms in the setting of knowledge management systems pp. Within siemens, thomas lackner, the protagonist in our case, became aware of the approach and convinced senior management that this might be a promising new way to innovate in the future.
In this study, siemens was selected as an appropriate case study for. Knowledge management is a prerequisite for ebusiness and its increasing customer centric focus. Knowledge management governance in multinational companies. The third chapter provides a chronological account of sharenets development and international rollout.
Knowledge management at siemens spain case solution and. A siemens case study siemens is one of the worlds most prominent companies and europes largest technology conglomerate. This book provides a perspective on knowledge management at siemens an internationally recognised benchmark. Tom davenport and gilbert probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in practising knowledge. As siemens found, the behavioural issues involved in developing a knowledge management network are challenging. The case discusses the various knowledge management km practices at toyota motors, the worlds most profitable automobile company. Building a knowledge network case study solution, describes the development sharenet, innovative knowledge management system using unit siemens. Specific emphasis is given to the development of generic lessons that can be learned from siemens experience. The cases in this book address the implementation of knowledge management systems kms. To operate in an ebusiness environment, an organisation has to have a good command of knowledge on its markets, customers, products and services, methods and processes, competitors, employee skills and its regulatory environment. Siemens started the open innovation programme to systematically explore the potential of open innovation.
Bymakingknowledgereadily availableatitspointofneed, agenciescanimprovethetimeto decision. It also describes how toyota enables wide knowledge sharing not just within the organisation but also across its supply chain. Knowledge management knowledge management is a process of transforming information and intellectual assets into enduring value. Tom davenport and gilbert probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in. Whentediousandmanualtasks areautomated,knowledge workerscanfocustheirtimeon activitiestheydobestsuchas creating,selectingand implementingpoliciesand directives.
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